3.0 Crash on startup

All about the program
clafis71
Posts: 3
Joined: 31 Dec 2016, 00:01

01 Jan 2017, 21:16

In the event log a kernelbase.dll error is reported.
http://www.imagebam.com/image/252ac9523900588

After reading the thread "Program crashes when loading database" (http://www.suu-design.com/forum/viewtop ... p=816#p816) I created a new user profile. Well, my existing installation of videonzier runs without problems with the new user profile.

So possilby the user profil could be corrupt. Although it's a bit strange, because only videonizer seems to have this problem on my computer so far.
Dano63
Posts: 2
Joined: 01 Jan 2017, 06:13

02 Jan 2017, 01:46

Hi,
Here is what happens

BTW I have never used Videonizer before this is my first attempt to just install the software and it just crashes all the time on installation.

Have tried both as a normal user, and as a a Admin user, same problem.

OS Windows 7 SP1 installed, Microsoft .NET Framework 4.6.1 installed.

On running the setup file the program starts to install and asks the user to nominate a database file. Once you have supplied the database file it starts to finish the installation and then crashes.

The next time the program is run it just simple crashes.

I can get back to the program asking for a database file by uninstalling via add / remove programs and starting a new installation, but same result it crashes.

Have tried setting natural sorting to false same problem.

Here are a couple of pictures of the crash report (attached), the second picture is just a scroll down of the first picture.
Vidprob01.jpg
Videoinizer crash on install pic1
Vidprob01.jpg (206.22 KiB) Viewed 14244 times
Vidprob02.jpg
Videoinizer crash on install pic2
Vidprob02.jpg (199.67 KiB) Viewed 14244 times
Hope that gives you a few clues :idea:


Cheers,

Dano :)
User avatar
admin
Site Admin
Posts: 1373
Joined: 03 Jun 2014, 22:14

29 Jun 2017, 17:53

Hello all.

Here is a temporary fix for Videonizer 3.0.0.4 before Videonizer 4 release.

http://www.suu-design.com/Files/VTM/Bet ... _crash.rar
Just unpack the file and replace the original exe with the newest one.
User avatar
admin
Site Admin
Posts: 1373
Joined: 03 Jun 2014, 22:14

22 Oct 2017, 21:42

Videonizer 4 is released.
Please use it to avoid that crash.
Post Reply