Upgrade to Win 10 Pro - An error occured during webp creation

All about the program
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scouser27
Posts: 4
Joined: 12 Apr 2020, 01:57

12 Apr 2020, 02:06

Hi, Have been googling for any help to understand if I need to upgrade any codec's. Program was working great last time I used it was before I upgraded to Win 10 Pro and turned on virtualization at the bios level so I could run docker desktop. Also upgraded from 14.0 to 14.2 but didn't make a difference.

Any thoughts ? Doesn't matter what the format - always get an error now.

[INFO] [6:45:48 PM] Program started

[INFO] [6:46:36 PM] Job is Started
[INFO] [6:46:36 PM] File 1: [C:\xxxxxxx.mp4]
[DEBUG] [6:46:40 PM] .... An error occured during WEBP creation

Thanks in advance
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admin
Site Admin
Posts: 928
Joined: 03 Jun 2014, 22:14

12 Apr 2020, 07:03

Hi,

Please share your Options (you can click on Export label on the top).
And a screenshot of Environment window. I will check.

BTW Ultimate and Crystal engines use theirs own codecs.
scouser27
Posts: 4
Joined: 12 Apr 2020, 01:57

12 Apr 2020, 16:07

Thanks for the quick reply. Attached are my settings. Unfortunately they are pretty much back to the defaults. Tried also disabling virtualization and stopping docker desktop to no avail. The fact that none of the thumbnail formats work tells me its something on my end - but I'm at a loss. Thanks again.....
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my-options.vtm
(1.46 KiB) Downloaded 118 times
my-vtm-settings.vts
(721 Bytes) Downloaded 114 times
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admin
Site Admin
Posts: 928
Joined: 03 Jun 2014, 22:14

12 Apr 2020, 19:53

1) Please try to select Ultimate as primary and Crystal as secondary.
And check the log file after processing.
2) Have you tried to create thumbnail sheets without animation?
scouser27
Posts: 4
Joined: 12 Apr 2020, 01:57

13 Apr 2020, 01:12

Tried that. I can create the thumbnail sheet without issue. Also tried to make sure that there was no issue with filenames or strange directories.

[INFO] [6:09:28 PM] Program started

[INFO] [6:09:49 PM] Job is Started
[INFO] [6:09:49 PM] File 1: [C:\mo\filename.mp4]
[DEBUG] [6:09:56 PM] .... An error occured during WEBP creation
Attachments
my-options-after-change.vtm
(1.46 KiB) Downloaded 112 times
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admin
Site Admin
Posts: 928
Joined: 03 Jun 2014, 22:14

13 Apr 2020, 07:40

I suspect that something like Microsoft Visual C++ runtime is missing.
But can not answer for sure at the moment.
scouser27
Posts: 4
Joined: 12 Apr 2020, 01:57

18 Apr 2020, 18:29

Thanks ... I'll install on another machine. That's probably the best workaround for now. Assuming I'll be able to transfer the activation key. Appreciate the help.
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admin
Site Admin
Posts: 928
Joined: 03 Jun 2014, 22:14

24 Jun 2020, 22:49

Please try to use VTM 15.0.0.0.
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