Excelent Support Help/Thanks

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Excelent Support Help/Thanks

Postby jim735il » 16 Mar 2019, 17:07

I did not realize there was a forum a few days ago and emailed SUU-Design about an activation issue I was having.
I normally allow 2 business days for a response to an email request for support. I emailed SUU and received a fairly quick response in the same day with a tailored set of trouble shooting steps specific to the issue I was having. After a few back and fourth emails (each with trouble shooting tips from SUU) my problem was resolved. The issue I had turned out not to be an issue with the program, but with the download of the activation key due to an error that cut part of the file key I needed. I would not have found this error with out the support SUU offered.

I posted this to say thanks to SUU for the Photo and Video Thumbnails Maker as both programs work great, but also because the support is just as great if one needs it.
And also to let others who maybe thinking of using the products to know it's worth buying the SUU products if they want to make sure they can get support if needed.
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Joined: 16 Mar 2019, 16:30

Re: Excelent Support Help/Thanks

Postby admin » 16 Mar 2019, 22:36

Thank you for your feedback.
Stay tuned! ;)
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