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PTM FAQ

Posted: 05 Jun 2014, 17:39
by admin
Please make sure you are using the latest version of the program!

Q. What software is required to run Pictures Thumbnails Maker?
A. Pictures Thumbnails Maker requires Microsoft Windows and Microsoft .NET Framework 4.8+ to be installed.

Q. I am Silver/Gold/Platinum user but still getting splash screen thumbs in a random position in my generated pictures. Command line interface is not available also. The program says registered.
A. Your Serial has been changed. Please send your registration details as well as your new Serial to my email. You will be answered with your new Activation Key ASAP.

Q. Where can I find more detailed log ?
A. There is a button on the top right corner of the main window. Click it to view the curent log file.
The actual file is located in the Windows AppData folder:
c:\Users\<YOUR_USER>\AppData\Roaming\Pictures Thumbnails Maker\Diag.log
c:\Users\<YOUR_USER>\AppData\Roaming\Pictures Thumbnails Maker\Diag_bak.log

Q. I can't add RAR archives. Why?
A. 7-Zip is required to be installed on your system Please install one (https://www.7-zip.org/). Once installed, it is detected automatically by the PTM.
7-Zip is also used by the Pictures Thumbnails Viewer to navigate through pictures in RAR archives.

Q. My anti-virus software blocked/removed/reported about trojan in PicturesThumbnailsMaker.exe (or any other of your executables). Is it false positive?
A. All binaries downloaded from my site are 100% clean. Please make sure you are using the latest versions of my soft.
You can upload executables to https://www.virustotal.com/ to check them online by all popular anti-virus programs.

For instance, here is a clean report for PTM version 4.2.0.0
https://www.virustotal.com/gui/url/69e7 ... /detection

The reason of that false positive reports could be in the fact I have obfuscated the code of the program and have protected it from attacks and reverse engineering.
As far as I understand, many of existent malwares could use similar approaches to hide its dangerous functions from anti-virus software.
In my case I just want to protect the code of my program.

Q. Serial number is absent in activation window. How can I fix it?
A. Please make sure Windows WMI service (Winmgmt) is running. You can easily check it, following a tutorial article:
How to Start/Stop Windows Management Instrumentation service
or a Youtube video:
How To: Enable the WMI Monitoring Service in Windows
As a last resort, you can try to reset WMI repository, please check the next question.
Also you can try to run the program "As administrator", remove any Windows tweaking software.
Please note, some virtual machines can also cause such a problem. Move to a regular PC in such a case.

Q. WMI is running, but I still have no Serial in the window. How can I fix it?
A. You need to reset Windows WMI repository:
1. Press Windows+Q and type cmd into the search bar that pops up.
2. Right-click on Command Prompt and select Run as Administrator.
3. Type net stop winmgmt into the command prompt and press enter.
4. When prompted if you wish to continue, type Y and press enter.
5. Type winmgmt /resetrepository into the command prompt and press enter.
6. Restart your computer to pick up the changes.