VTM Crystal engine fails

All about the program
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n158
Posts: 1
Joined: 24 Apr 2021, 11:46

24 Apr 2021, 11:56

Program crash if Crystal engine selected. Engine 2 works correctly. Program installed into c:\Users\----\AppData\Roaming\Video Thumbnails Maker\

From Diag.log

[INFO] [11:43:45] Program started
[INFO] [11:43:45] Video card detected: NVIDIA GeForce GTX 960
[DEBUG] [11:43:45] .... Can't register codecs

[INFO] [11:44:05] Job is Started
[INFO] [11:44:05] [CRYSTAL] File 1: [\\--\-----\---\1-----------\----------- -------------------------------------------------------------------------------------------------------------------.avi]
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admin
Site Admin
Posts: 1089
Joined: 03 Jun 2014, 22:14

27 Apr 2021, 12:48

. Can't register codecs
Don't know the exact reason, but it looks like something wrong in the folder structure, or some files are missing, or some files in the installation folder have different access privileges, or you have the mix of 32 and 64-bit files for some reason.
Please try to run the program "As admin".
Also please try to install it into different location.
Also please try to remove the destination folder completely before installing into that folder.
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